Who Do I Call for a Washing Machine Overflow?
Call a water damage crew first for the water, then your insurer, then an appliance technician for the washer and a plumber if a valve or drain is at fault. Renters also tell the landlord. The crew can start pumping while the other calls are made.
The Call Order, Start to Finish
Start with your hands, not the phone. Close both supply valves and make the power safe. That stops the flood from growing while you make the calls.
The first call goes to a water damage crew, because water is the problem that gets worse by the minute. The crew pumps, cleans and dries, and it has nothing to wait for. A repair visit is not a condition for starting.
Tell your insurer next, then book the people who fix the cause. An appliance technician finds out why the washer overflowed. A plumber handles shutoff valves, supply pipes and drains.
- 1. Valves closed, power made safe
- 2. Water damage crew for the pump-out
- 3. Insurer told about the loss
- 4. Appliance technician for the washer
- 5. Plumber for a valve, pipe or drain
Washing Machine Overflow Services That Fit This Question
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Washer Hose Burst Cleanup
Crews pump out the flood from a split washer hose, then dry the floor, wall bases and cabinets.
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Washer Drain Backup Cleanup
Crews extract dirty water that backed up through the washer drain, then remove soaked porous materials and sanitize.
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Upstairs Washer Ceiling Leak Cleanup
Crews drain the soaked ceiling safely, then dry the laundry floor above and every cavity the water crossed.
Renters, Condos and Shared Walls
In a rental, the landlord or building manager needs to hear about the overflow quickly. Many buildings have a master shutoff, and the manager may need to open a wall or enter the unit below.
Condo and apartment floods often travel. Water that drops into the unit underneath is a second loss with its own owner and its own insurer. Share the photos, tell the neighbor and keep notes on who was told and when.
The crew dries both levels when the owners agree, and it records the damage in each unit separately so the claims do not tangle.
- Landlord or building manager
- The neighbor below, if water dripped through
- Your renters or condo insurer
- The crew, for pumping and drying
When Something Else Comes First
Some signs change the order. If you smell gas near a dryer or a water heater, leave the house and call the gas utility or 911 from outside. Nothing else is urgent next to that.
If water reached a panel, an outlet that sparks or a buzzing circuit, keep away and call an electrician. If sewage-smelling water is coming up through a drain, avoid contact, stop using the plumbing and call a plumber along with the crew.
- Gas smell: leave and call 911 or the gas utility
- Sparking or buzzing power: electrician first
- Sewage coming up: plumber and crew together
- Valve will not close: plumber or the water utility
What to Say on the Call
Give the crew the facts it needs. Say which floor the washer is on, whether the water looks clean, soapy or like sewage, and whether the supply is shut off.
Mention the flooring, any stairs or tight doorways, and any ceiling below that shows a stain. Call Washer Overflow Cleanup Pros at (888) 996-7702, 24/7, and describe the room the way you see it. A rough description is enough.
- Floor and room where the washer sits
- Water type and whether the supply is off
- Flooring and any stairs or narrow doors
- Stains or drips in rooms below
Washer still running? Call now. (888) 996-7702
More Washing Machine Overflow Questions
Who Do I Call for a Washing Machine Overflow: More Answers
Will the crew fix the cause of the flood?
The crew handles the water. The source goes to the trade that owns it: an appliance technician for the washer, a plumber for a valve, supply pipe or drain.
Do I have to wait for the plumber?
Not usually. Once the supply is shut off, the crew can pump and begin drying. A plumber comes first only when a valve will not close, a pipe is leaking inside a wall or a drain is backing up.
What if the landlord does not answer?
Close the valves, take photos and keep trying the landlord. The crew can still pump the water to stop more damage. Write down each attempt to reach the landlord.
Is there a number for nights and weekends?
Yes. Call (888) 996-7702 at any hour, 24/7, including holidays. A washer flood does not wait for the morning.
Water damage gets worse by the hour. Call now to get washer overflow cleanup started, 24/7.