Privacy Policy

Details a Visitor Shares

Washer Overflow Cleanup Pros may learn a caller's name, phone number, property location and a description of the water problem when someone phones the number shown. Callers should share only what is needed to describe the loss.

Phone Call Records

Phone systems can log the calling number, the date and time, and the length of a call. A call may also be recorded. A caller can ask at the start whether recording is on, and can end the call before sharing personal details.

Website Visit Data

Web servers usually log an internet address, a browser type and the pages viewed. Browsers let visitors delete or block cookies. Which data is kept depends on the tools in use at the time of the visit.

How Information Is Used

Details are used to pass a caller's water problem to a restoration company, to run the website and the phone number, and to meet legal duties. A restoration company that takes on a job receives the contact and property details it needs for that job.

Vendors that host the website or the phone system may process operating records on its behalf. A valid legal order can also require disclosure.

How Long Records Stay

A record is kept for as long as it serves the purpose it was gathered for, plus any period the law requires. No single retention period fits every kind of record.

Privacy Rights

Some state privacy laws let a person see, correct or delete personal information held about them. A person can ask by calling (888) 996-7702. Proof of identity may be needed before a record is changed or shared.

Children, Sensitive Details and Changes

The website is meant for adults. Callers should not share passwords, bank details or other sensitive information while describing a water problem.

This policy may change as operations or laws change. The current text applies to every visit made after the change.